Shipping policy

Shipping Policy

Effective Date: July 20, 2026

Order Processing

Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.

Delivery

Estimated delivery time is 3–7 business days, depending on your location and courier partner availability.

Tracking

Once your order has been shipped, tracking information will be shared via email, SMS, or WhatsApp.

Delivery Delays

While we strive to deliver within the estimated timeline, delays caused by weather conditions, natural disasters, courier issues, or government restrictions are beyond our control.

Incorrect Address

Customers are responsible for providing the correct delivery address. Puja Purity is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.